Contact information

Contact Information

5.1 HOW TO REACH US

We are committed to resolving any concerns quickly and professionally. Please use the appropriate channel below:

  • All Inquiries (orders, returns, refunds, privacy, partnerships):
    Email: support@shopveloraessentials.com
    Response time: Within 1–2 business days. Please include your order number in the subject line.

5.2 BUSINESS HOURS

Our customer support team operates Monday through Friday, 9:00 AM – 6:00 PM (local time), excluding public holidays. Emails received outside of business hours will be responded to on the next business day.

Before contacting us, please have your order number ready to help us assist you as quickly as possible.

5.3 FEEDBACK & COMPLAINTS

We take all feedback seriously. If you are unhappy with any aspect of your Velora experience, please contact us directly. We aim to resolve all complaints fairly and within 5 business days of receipt. If you are not satisfied with our resolution, you may escalate your concern through your payment provider or applicable consumer protection body in your region.